|
The face plate cracked, but it still works. This GPS works fine if you are just out geocaching and can use two hands and so forth and can take your time. When I took it out yesterday to go Geocaching with I saw that the liquid crystal display had been squeezed or something and had a large black spot on it. I don't have time in the field to use twelve steps to work a product. but not the Magellan 300. When I got home I bought a new GPS.
If you find yourselves moving in a high tempo environment, at night, with gloves, multiple items to keep your hands on, and several things demanding your attention at once. I am in the infantry and we use what is called a Plugger. It is huge, slow, and no good. You can do it one handed and keep the other hand holding a map, light, rifle, binos.
Still no dice.The e-trex model is better because it is large buttons on the side that you just have to squeeze. My gloves are a skin tight tactical glove and I have good dexterity with them. A friend had a GPS wristwatch and it worked great. I reccomend you pass on this model.
No dice. Hence, our reliance on civilian model GPS units. To compensate for my high rate of putting it up and taking it out I opted to keep it in a small pouch on the outside of my body armor. For Iraq I used an E-Trex by Garmin.
It is cumbersome to operate in any high tempo environment.Due to the nature of things I do I have to stow the device away and drag it out often. I often wear either tactical gloves or gloves for weather and to operate the buttons on this unit with gloves on is nearly impossible. We were switching to the DAGGER, another horrible and unfriendly to use military GPS. This model worked fine when I used the demo version in the store, yet I should have worn gloves when I did so.
He was told the warranty would not be honored as it had expired. By the time he got around to call "customer service" it was a couple of weeks after the 1 year warranty. This supervisor said the Explorist 400 was out of stock as well as the Explorist 500 and that they would ship him an Explorist 600. He calls back days later, again a series of holds, and is told the computer system is down and he will have to call back the next day. It was to replace a 10 year old Magellan that was much larger and heavier. My husband calls every week and is "promised" that it will be sent (this time) and he will receive it in 3-5 days. I'm assuming all with the intent that the customer will eventually just give up. This has been going on for over two months now and still no replacement model.
He was first told no supervisor was available and with further pressing was put on hold for 10-15 minutes before a supervisor responded. Read on if you want details of what we have been through.In April of 2006 I bought my husband a Magellan Explorist 300 for his birthday. Megellans "customer service" is by far the worst we have experienced. We paid to ship and repair the unit. She indicated that they would provide him with an Explorist 400 at no charge, but that they were out of stock and he would need to call back in a week.
What a NASTY way to treat people. He indicated that this was not acceptable and pressed to speak with a supervisor. When we got the unit back, it was not the one we sent in as it had a different serial number. Based on our experience, it appears that Magellan's customer service tactic is to put the customer on hold for long periods hoping that they will hang up, always making the customer call back, never agreeing to follow up with a return phone call or e-mail and making false promises.
He calls back a couple of days later and again after a series of holds was told the Explorist 600 was being shipped out and that he should have it in a few days.again he's instructed to call back for the tracking number. They said it would be shipped within 1 week and when my husband asked by what mode of transport, they indicated UPS. You guessed it.no tracking number. After the week, the call was a series of holds (always 10-15 minutes each time) before a supervisor came to the phone. When he asked them to provide the tracking number he was told to call back in a couple of days for it.
My husband called within a week, of receiving this "repaired" model and was told by "customer service" that the Explorist 300 was discontinued, they would not honor the "repaired" model and that they were no longer servicing the model. The "customer service" rep promises that this time it will be shipped and that he will even send an e-mail providing the tracking number within 24-48 hours. My husband is determined to get Magellan to stand behind their product, but I think it is an exercise in futility and that he will never get the replacement model he was "promised". He calls back, again a series of holds. Not only has Magellan not stood behind its product, its customer service people are obviously trained to give customers the run around.
After two weeks went by, my husband called to find out if the Explorist 600 had been shipped. He was then told he would just have to buy another model. After several months the NAV button wasn't working properly. The NAV button of this replaced unit did not work.
Recently I purchased Garmin GPSMap 60CX and I like it much better. Each time I had to send unit to Magellan repair center, but the problem was never fixed. The unit is not under warranty any more and is unusable (Magellan would not fix it although the problem is as old as the unit itself). I bought this unit maybe a year and half ago, and since then it had numerous problems. It can track satellites even inside a house (explorist 300 had tracking problems through light foliage).Pros: sleek design, detailed base map After entering frozen state, unit would be unresponsive, no buttons worked. The worst is "freeze" state which would happen if device is outside of the map coverage area ( in one particular case I was about 1 mile off the Atlantic shore) or during map redrawing. From time to time it would go into "debug mode" for no apparent reason.
screen seems slow to respond to temp. Fast pick-up of location and readily tracks even in moderately heavy cover. Otherwise definately a good basic GPS for the cost. changes and the map which is basic is not current to roads and doesn't track exactly to the route. Even use in my vehicle and no problems. Only comp;aints are the temp.
What is up with that. Finally, I can't register the unit because IT HAS NO SERIAL NUMBER. Too bad I have to rate any stars. I got my "New" unit for christmas this year, it as a software date of 8/2004; not what i would call new. Secondly, the box offers a software package for PCs, not included in the box.
|
